Budget Drains respects your privacy and is committed to handling personal information responsibly and transparently. This Privacy Policy explains what information we may collect when you visit budgetdrains.com, place an order, contact us, create an account or otherwise interact with our business.
Who we are
For the purposes of applicable UK data protection law, Budget Drains is responsible for the personal information described in this policy where it determines how and why that information is processed. You can contact us at:
Budget Drains
Unit West 1, Hambro Nurseries
Chelmsford Road, Rawreth
Essex SS11 8SY
United Kingdom
Email: sales@budgetdrains.com
Telephone: 0784 9933 998
Information we may collect
Depending on how you interact with us, we may collect your name, billing and delivery address, telephone number, email address, order details, account information, communications with us and technical information about your use of our website.
Where payments are processed electronically, payment information may also be processed by the relevant payment-service provider.
How we use your information
We may use personal information to:
- process and fulfil orders and arrange deliveries
- communicate about purchases
- manage returns and refunds
- answer enquiries
- administer customer or trade accounts
- prevent fraud and maintain website security
- improve our services
- comply with legal or regulatory obligations
Where permitted, we may also use relevant information for marketing or to tell customers about products and offers.
Our lawful bases
Depending on the circumstances, we may process personal information because it is necessary to perform a contract with you, because we have a legal obligation, because we have a legitimate business interest that does not override your rights, or because you have given consent. Where we rely on consent, you may withdraw it at any time.
Sharing personal information
We may share information with trusted service providers where reasonably necessary to operate our business. This can include delivery and courier companies, payment processors, website and hosting providers, IT service providers, professional advisers, fraud-prevention providers and public authorities where disclosure is required by law.
We do not sell your personal information.
Delivery companies
To fulfil an order, we may need to give the delivery company your name, delivery address, telephone number and other relevant delivery details.
Cookies and website technology
Our website may use cookies and similar technologies to operate essential features, remember preferences, understand website performance and, where applicable, support analytics or marketing.
Where UK law requires consent for non-essential cookies, these are only activated in line with the choices you make through our cookie controls. You can also control cookies through your browser settings.
Marketing communications
Where permitted by law, we may send marketing communications to customers who have requested them or where another valid legal basis applies. You can unsubscribe at any time using the unsubscribe option provided or by contacting us.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose it was collected for, including accounting, tax, contractual, dispute-resolution and legal requirements. Different categories of information may therefore be kept for different periods.
Security
We take reasonable organisational and technical measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure. However, no online system can guarantee absolute security.
International data transfers
Some technology or service providers may process information outside the United Kingdom. Where applicable, we will take appropriate steps to ensure these transfers use legally recognised safeguards.
Your data protection rights
Depending on the circumstances, UK data protection law may give you the right to:
- access your personal information
- have inaccurate information corrected
- request deletion or restriction
- object to certain processing
- request portability of certain information
- withdraw consent where consent is the basis for processing
Not every right applies in every situation. To make a privacy request, email sales@budgetdrains.com. We may need to verify your identity before dealing with certain requests.
Complaints
If you have concerns about how we use your information, please contact us first so we can try to resolve the matter. You also have the right to complain to the UK Information Commissioner's Office.
Third-party websites
Our website may contain links to websites operated by third parties. We are not responsible for their privacy practices and recommend reviewing their privacy notices before providing personal information.
Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations or business practices. The latest version will always be published on this page.
